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We like our customers to have all the information at the reach of their fingertips, but we are aware that you might have some extra questions and dilemmas regarding Virectingor Gentopia Labs. That is why our team of professionals gathered some most common questions we get via e-mail and provided answers below. If you have something that you want to know, you will probably find it in one of the sections provided. In case you do not find the answer you are looking for, we encourage you to get in touch with us via e-mail.
Find quick answers to your questions below...
Pricing and Billing
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- Do I have to pay sales tax on my purchase?
- When will my credit card be charged?
- What are my payment choices?
- When will my order ship and
what are my shipping charges?
- What is the return policy?
- Has my order shipped?
- How do I change quantities or
cancel an item in my order?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- When will my backorder arrive?
- Can I place my order by phone?
- Problem placing an order on our website?
- Did not receive your shipping notification or order confirmation?
- Are you unable to track your shipment
- How do I create an account?
- How do I edit my account information?
- How much is my shipping?
- I forgot my password.
- How do I return my product?
- I received the wrong product.
- What is your return policy?
- When will my order ship?
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